Terms and conditions

The Hair, Skin & Wellness Clinic with a registration number: [ XXX] (hereinafter referred to as “we“, “us” or “our“) is committed to ensuring the protection of the privacy of all visitors (“Visitors”) to our website at www.hair-skin-wellness.com, www.hairskinwellness.co.uk (the “Website“) as well as all persons (“Customers”) who have registered for an account profile with us, have done so in order to purchase products.

This privacy policy describes the ways in which we collect, store, use and protect your personal information. Throughout this Policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

You need to read and accept all the provisions in this Policy in order to use the Website and/or our services. By accepting this Policy, you are deemed to have read and agreed with all the provisions thereof. If you do not agree with anything in this Policy, then you may not use the Website and any of the services available therefrom.

1. When can we change this policy?

We may amend this Policy at any time by posting a revised version on our Website. The revised version will apply to Visitors with effect from the time we post it. These changes will appear on our website and will never violate any privacy laws, protecting you the visitor at all times. If you are a Customer, and you are not happy with the revisions made, you should stop using the Website in any way and may request us to deactivate your Account with us.

2. What type of Information do we collect?

2.1. As a Visitor and/ or registered Shopper you agree that we may electronically collect, store and use the following of your information: 2.1.1. Your name, email address, mailing address, phone number, birth date, gender, location (i.e. country, province and city of residence), identity number or passport number 2.1.2. Information relating to your transactional activity on the Website (“Transaction Details”); 2.1.3. Additional information you may provide on a voluntary basis, which could include demographic information or information related to your favourite website, activities, interests or your participation in competitions, promotions, surveys, and/or additional services 2.1.4. Your Internet Protocol address (“IP Address”), browsing habits, click patterns, unique user ID, version of browser software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the Website, and the dates and times that you visit the Website, paths taken, and time spent on sites and pages within the Website (“Usage Details”)

3. How do we collect the information?

We collect information with two different methods. Either by you voluntarily providing us your information or by us tracking cookies with automatically gathering technologies.

3.1. Voluntarily provided by you: Optional Details may be submitted by you to us if you decide to: take advantage of promotions, respond to surveys, register and subscribe for certain additional services like newsletters, or otherwise use the optional features and functionality of the Website. 3.2. Automatically gathered via various technologies (Cookies) are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. 3.3. What do we use cookies for? 3.3.1. Help remember and process the items in the shopping cart. 3.3.2. Understand and save user’s preferences for future visits. 3.3.3. Keep track of advertisements. 3.3.4. Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. 3.3.5. Recommend products to you which we believe you might like based on your browsing history; and 3.3.6. Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the Website.  3.4. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. 3.5. If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

4. Why do we collect your information?

4.1. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: 4.1.1. To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested 4.1.2. To improve our website to better serve you 4.1.3. To allow us to better service you in responding to your customer service requests 4.1.4. To administer a contest, promotion, survey or other site feature, but only if you have given us your prior consent to receiving such communications 4.1.5. To quickly process your transactions 4.1.6. To ask for ratings and reviews of services or products 4.1.7. To follow up with them after correspondence (live chat, email or phone inquiries) 4.1.8. To verify your identity when transacting with us 4.1.9. To verify your identity and to inform you of facts relating to your use of the Website 4.1.10. To keep transaction records and to comply with our other obligations and enforce our rights as per the T&C (if you are a Shopper). 4.2. We use the Third-Party Details to be able to deliver the product you purchased for such third party. To him/her and to contact such third party if need be to ensure delivery to him/her. We will not use such Third Party Details for any other purpose.

5. How do we protect & store personal information?

5.1 Our website is scanned for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. 5.2 All transactions are processed through a gateway provider and are not stored or processed on our servers. The Hair, Skin & Wellness Clinic will never ask for credit card numbers when making online purchases on our website. We only make use of PayFast and/or PayGate as third party payment service providers. Please read their Terms and Conditions on safe guarding of your sensitive credit of cheque card details. 5.3 Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. 5.4 We implement a variety of security measures when a user places an order to maintain the safety of your personal information. 5.5 You should not share your account password with anyone. We will never ask you for your password in an unsolicited telephone call or e-mail.

6. Do we share your information with anyone else?

6.1 We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. 6.2 We may also release information to Law enforcement, government officials, fraud detection agencies or other third parties when (a) we are compelled to do so by a subpoena, court order or similar legal procedure; or (b) we need to do so to comply with any law; or (c) we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement and/or Merchant Agreement. 6.3 Other third parties, but only with your consent or direction to do so. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 6.4 Note that we will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this Policy.  6.5 Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7. What is Non-personal information?

7.1 Notwithstanding anything contained in this Policy regarding your information, the following information is not regarded as personal information for purposes of this Policy:  7.1.1. Permanently de-identified information that does not relate and/or cannot be traced back to you specifically. We may compile, use, share and otherwise process such information as we deem fit.  7.1.2. Non-personal statistical information collected and compiled by us. We own and retain all rights in such information.

8. You consent to the processing of your personal information

By accepting this Policy, you consent to our collection, storage, processing and disclosure of your personal information as described in this Policy. Should you terminate your registration with us and/or close your Account, you consent to our retention of the information we have already collected from you for record-keeping purposes only.

9. Optional consent to marketing & service communications

9.1 Although you cannot opt out of receiving communications we need to send you relating directly to your Website purchases, you can opt out of receiving various other types of communications from us, being as follows:  9.1.1. sporadic alerts about exclusive discounts, special offers, sales and competitions.  9.1.2. regular newsletters to inform you about offers, hot products and other things that may be of interest to you (based on your selected interests and previous purchases) or to our Customers generally.  9.2 Service communications concerning activity on your Account such as to notify you about a voucher you have received from us, or to remind you of unordered items in your online basket or vouchers approaching expiry which you haven’t yet redeemed.  9.3 You can opt out of service mails and notify us about your marketing communication preferences. You can also opt out on a specific type of communication by following the unsubscribe link at the bottom of each email.  9.4 While we do our best to act on your preferences as soon as we can, please be aware that it may take up to 14 days for changes to your preferences concerning newsletters or service emails to take effect.

10. How can you contact us about privacy questions?

If you have questions or concerns regarding this Policy, you should contact us www.hair-skin-wellness.com call our toll free number 0800 085 4857